VI. Recommendation

The one-month pilot deployment of PetJoyPlus demonstrated substantial progress in enhancing pet healthcare management, making it easier for pet owners to manage their pets' health, streamline appointment bookings, and improve communication with veterinary clinics. The platform’s features, such as Comprehensive Medical Plans, Easier Appointment Management, and Shop-to-Shop Recommendations, have successfully improved operational efficiency for both pet owners and veterinary professionals. The integration of secure payment methods and the ability to access health records has built trust and transparency within the system. The results from the pilot indicate that PetJoyPlus effectively addressed challenges related to missed appointments and delayed treatments, helping pet owners stay on top of their pets’ healthcare needs.

However, to fully realize PetJoyPlus' potential and expand its impact, the following recommendations are proposed to enhance the platform’s capabilities and scalability:

• Expand the Pilot Study Scope: Conduct a larger-scale pilot study with a broader range of pet owners and veterinary clinics in different locations to assess PetJoyPlus' impact on the accessibility and efficiency of veterinary care across various regions.

• Integrate Real-Time Updates: Develop and implement real-time notifications for pet owners and veterinarians regarding appointment reminders, treatment updates, and payment confirmations to improve user engagement and reduce missed appointments.

• Personalized Health Tracking: Incorporate advanced health tracking features, such as detailed health graphs and predictive alerts, that enable pet owners to monitor their pets' well-being over time and make informed decisions regarding care.

• Enhance Data Security and Privacy: Strengthen data protection measures by implementing additional layers of encryption, secure data storage, and strict user access control to ensure the confidentiality and integrity of sensitive pet and owner information.

• Improve User Interface and Experience: Continuously optimize the platform’s user interface for easier navigation, making it even more intuitive for both pet owners and veterinary professionals to interact with the system.

• Expand Payment Integration Options: Integrate additional payment methods, such as mobile wallets and insurance options, to provide pet owners with more flexibility and convenience in settling bills.

• Scale Infrastructure for Growth: Prepare the platform’s infrastructure to accommodate future growth by scaling up backend systems and ensuring they can handle a larger user base and increased transaction volume.

By implementing these strategic recommendations, PetJoyPlus can further strengthen its role in transforming veterinary care, providing more accessible, efficient, and personalized healthcare services for pets, and establishing itself as a comprehensive solution for pet health management. These enhancements will position PetJoyPlus as a trusted, secure, and scalable platform that can meet the evolving needs of both pet owners and veterinary professionals.