V. Conclusion

The one-month pilot deployment of PetJoyPlus from December 19, 2024, to January 19, 2025, showed promising progress in transforming pet healthcare management. It made it easier for pet owners to stay on top of their pets’ health and medical needs, while also fostering better communication between pet owners and veterinary clinics. With features like Comprehensive Medical Plans, Easier Appointment Management, and Shop-to-Shop Recommendations, PetJoyPlus helped create a more efficient and transparent system for both pet owners and veterinary professionals.

The results from the pilot reveal that the system worked well in making booking appointments and managing medical records a smooth experience. Pet owners could easily access their pets' health information, and veterinary staff could stay organized, with medical plans always available for quick reference. This transparency, supported by clear appointment records, diagnosis outcomes, and payment transactions, strengthened trust and accountability between the platform’s users.

One of the most significant improvements was how PetJoyPlus helped tackle the common problem of missed appointments and delayed treatments. With its intuitive design, pet owners could schedule, reschedule, and track appointments effortlessly, while veterinarians had access to vital pet information before each visit. Plus, the system’s secure payment options, including online transactions, streamlined the billing process, making it easier for both pet owners and clinics to manage payments.

Looking ahead, there’s even more to look forward to. The development of PetJoyPlus will continue to focus on making the platform smarter with real-time updates and a more personalized experience. New features like health tracking graphs and better notification systems will further help pet owners stay informed and make decisions about their pets’ care. While the initial results have been very encouraging, further research with a larger user base and over a longer period of time will be important to understand the full impact of PetJoyPlus. By continuing to innovate, PetJoyPlus has the potential to create a more efficient, secure, and accessible veterinary care system, ultimately improving the lives of pets and their owners.